After Sales Services

Our company offers three types of after-sales services to ensure customer satisfaction and convenience:

1. One-Year Warranty Service: Upon purchasing any generator, the customer receives a one-year warranty card. In case of any issues with the generator during the warranty period, we provide a response within 24 hours. If the issue is due to a manufacturing defect, the generator is repaired or replaced free of charge. If the issue is caused by misuse, we correct the problem, explain the cause to the customer, and issue an invoice for the affected part.
2. Periodic Maintenance: We offer periodic maintenance for generators every 200 hours of operation, regardless of location. Our specialized team performs maintenance according to the manufacturer’s instructions to ensure optimal generator performance. After the maintenance is completed, the customer receives a documented invoice for the service provided.
3. Out-of-Warranty Repair Services: For issues occurring outside the warranty period, our team diagnoses the problem and provides a clear cost estimate for the repair. We supply genuine spare parts for generators from Perkins and Cummins to ensure quality and reliability.
4. Generator Connection Service: We also offer a service to connect generators to the national power grid or another generator, in addition to programming services to customize the generator for specific customer needs.